Return Policy

At Craft Forge Designs, we strive to ensure your complete satisfaction with every purchase. Below is our return policy that outlines the procedures for returns and exchanges. Please take a moment to review the policy before making a purchase. If you have any questions or concerns, feel free to reach out to us at questions@craftforgedesigns.com.

1. General Return Policy:

  • Returns are accepted within 14 days from the date of delivery for products without customization.

  • No returns are accepted on customized products due to their unique nature, but please contact us if you have any issues with your order and we will do our best to make it right.

2. Eligibility for Returns:

  • To be eligible for a return, the product must be in its original condition and packaging.

  • The product must not show any signs of wear, damage, or alteration.

3. Return Process for Products Without Customization:

  • If you wish to return a product without customization, please follow these steps:

    • Contact our customer support team at returns@craftforgedesigns.com to initiate the return process. Please provide your order number and the reason for the return.

    • Once your return request is approved, you will receive a return authorization number (RMA) and further instructions on where to send the return

    • You are responsible for the shipping costs associated with the return. We recommend using a trackable shipping method to ensure your return is received.

4. Refund and Exchange Process:

  • Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund or exchange.

  • For approved refunds, the refund will be processed using the original payment method, and you will receive the amount within a reasonable time frame.

  • If you requested an exchange, we will ship the new product to you as soon as the return is processed.

5. Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact us immediately at returns@craftforgedesigns.com. We will arrange for a replacement or refund as appropriate.

6. Non-Refundable Items:

  • Gift cards and promotional items are non-refundable.

7. Contact Information:

Please note that our return policy may be subject to change without prior notice. Make sure to check our website for the most up-to-date policy before making a purchase.

Thank you for choosing Craft Forge Designs. We value your business and look forward to assisting you with any inquiries or concerns you may have.