Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders not involving customization are processed within 1–3 business days of receipt. Orders with customization are processed within 2-4 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

United States Shipping Rates and Estimates

Shipping charges for your order will be automatically calculated and displayed at checkout. We currently offer standard shipping within the US with delivery estimates ranging between 2-7 days. Shipping rates depend on weight and dimensions of each package with a range between $5 to $60.

*Free shipping on orders of $50 or more.

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Local Delivery and Pickup

If you live within 30 miles of the Mentor, OH area and are interested in local pickup or delivery, please contact us at questions@craftforgedesigns.com prior to placing your order. This option will depend primarily on availability.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Craft Forge Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Craft Forge Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. If you believe the damage occurred prior to shipment, please contact us at questions@craftforgedesigns.com and we will work with you to find an acceptable solution.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Craft Forge Designs will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by alerting us at questions@craftforgedesigns.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Please allow up to 21 days for the investigation.

Refunds, Returns, and Exchanges

We accept returns up to 14 days after delivery as long as the item is unused and in its original condition. We will refund the full order amount minus the shipping costs of the return.

In the event that your order arrives damaged in any way, please email us at questions@craftforgedesigns.com with your order number and a photo of the item’s condition. Each situation is addressed on a case-by-case basis. We will do our best to come to a satisfactory solution with you.

For more information, please refer to our return policy.